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Contact Us

Need more information about our deals? Got some pre-stay queries? Want to request a quote or make a booking? All this information is available by telephone only - just give us a call on +33 1 60 30 60 53 (International call rate apply. Cost may vary according to network).
If you have practical questions about your stay, don't forget to take a look at our FAQ.

BEFORE YOUR VISIT

  • PRICES & BOOKING

If you need a quote,  information about booking or our offers, or have any other queries prior to your stay, please contact our Booking Office on:

+33 1 60 30 60 53*
*International call rates apply. Cost may vary according to network.

Monday to Friday: 9.30am - 7.30pm**
Saturday: 9.30am - 6.00pm**
Sunday: CLOSED
** French time

  • MANAGE YOUR BOOKING 

If you have any queries or wish to confirm, change or cancel a booking you have already made, please contact our Customer Relations team on the telephone number provided on your confirmation letter. In the event of a claim that has not received a satisfactory solution within 60 days, you have the possibility to refer to the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and  procedure of referral can be found on its website: http://www.mtv.travel. For resolution of disputes relating to online transactions, you may check the platform made accessible by the European Commission at the following address: http://ec.europa.eu/odr/

  • DISABILITIES, ILLNESSES, ALLERGIES 

If you have any specific queries about bookings/stays for Guests with disabilities or food allergies,

Please give us a call on:

+33 1 60 30 60 53*
*International call rate apply. Cost may vary according to network.

AFTER YOUR VISIT


Need more information about our deals? Got some pre-stay queries? Want to request a quote or make a booking? All this information is available by telephone only - just give us a call on +33 1 60 30 60 53, (international call rate apply, cost may vary according to network).
If you have practical questions about your stay, don't forget to take a look at our FAQ.



  • LOST PROPERTY

If you lost an item in the Disney Parks, Disney Hotels, Disney Village or at another location in Disneyland Paris, you can report it lost on Troov https://troov.com/en/disneylandparis.



  • INVOICE REQUEST

If you wish to receive a paid invoice following a stay, a visit or a purchase at Disneyland Paris, please use the form available here.



  • MERCHANDISE CUSTOMER SERVICES

If you wish to contact our after-sales service team about an item you purchased in one of our shops (except for PhotoPass products), please use the form available here or send an e-mail to dlp.guest.communication@disneylandparis.com. In the event of a claim that has not received a satisfactory solution within 60 days, you have the possibility to refer to the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and  procedure of referral can be found on its website: http://www.mtv.travel

For all queries regarding PhotoPass+, please use the dedicated form by clicking on the following dlp.photopass@disney.com.


  • POST-STAY COMPLAINT

If you are you are still on site and wish to advise us of your concerns, our Cast Members from City Hall in Disneyland Park and Studios Services in Walt Disney Studios are always happy to be of assistance. Should you have any request or comment regarding the Disney Hotel you are staying at, you may address these directly to the front desk of your hotel or contact them using the telephone in your room.

You have already visited our Resort and wish to share a complaint with us? In order to facilitate the treatment and to respond to you as soon as possible, we strongly recommend that you use our dedicated contact form by clicking here.
If you wish, you may also write to us at the following email address: dlp.guest.communication@disneylandparis.com.

In the event of a claim that has not received a satisfactory solution within 60 days, you have the possibility to refer to the French ombudsman for the holiday and travel sector (Médiation Tourisme et Voyage), whose contact details and  procedure of referral can be found on its website: http://www.mtv.travel. For resolution of disputes relating to online transactions, you may check the platform made accessible by the European Commission at the following address: http://ec.europa.eu/odr/

OTHER SUBJECTS

  • PRIVACY POLICY

You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time) – please see our Privacy Policy to learn more about how we manage your personal information or contact contact@disney.com


  • PRIZES AND PROMOTIONAL ITEMS

If you are looking for prizes and/or promotional items, unfortunately Disneyland Paris is unable to help as we have no promotional items or prizes available to send out to Guests.

  • CORPORATE EVENTS AND BUSINESS SOLUTIONS  

If you wish to organize a group trip to Disneyland Paris, make changes to an existing group booking, make comments or ask us questions, please click here.
If you have any queries about our business solutions, please take a look at our dedicated website.


  • RECRUITMENT

If you wish to consult the Disneyland Paris job offers or submit an application, please take a look at our dedicated website.

Contact us form

Privacy Notice
How we use your personal information and your rights:
  • Your personal information is controlled by The Walt Disney Company Limited, of 3 Queen Caroline Street, London, W6 9PE, United Kingdom.
  • When you visit any Disneyland Paris website, book a stay, purchase products, use services or mobile applications, Euro Disney Associés S.A.S, Euro Disney Vacances S.A.S and other members of The Walt Disney Family of Companies may also use your information to provide you with these services, personalise your experience and send you service related updates and communications.
  • You have a number of rights including the right to request access to, change, or remove your personal information, or to change your marketing preferences (including withdrawing your consent at any time) – please email contact@disney.com to learn more about managing your marketing preferences or deleting your account.
  • Our Data Protection Officer can be contacted by emailing: dataprotection@disney.co.uk
  • If you are in the EU, you may reach us through our local Representatives. For more information about our Representatives please check here
  • You have a right to lodge a complaint with your local Data Protection Supervisory Authority or with the UK Information Commissioner's Office: https://ico.org.uk/for-the-public.
  • For more information about Disney’s data collection and use practices please read Disney’s Privacy Policy.


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