Help Centre

How can we help you?

Disneyland Paris Parks

Disneyland Paris is a magical holiday destination with two Parks filled with endless attractions, restaurants and shops for Guests of all ages. Get ready for and make the most of your adventure by using this section to find information on the Resort, what attractions are suitable for you and your family, maps of the Parks, Character Experiences and a whole lot more.

Frequently Asked Questions

Where can I withdraw cash in the Resort?

Automatic cash dispensers (ATMs) can be found in sever...

How is Disneyland Paris responding to COVID-19, commonly referred to as novel coronavirus?

As part of our commitment to the health and well-being ...

What procedures do you have in place to ensure the cleanliness of the park?

From the very beginning, Walt Disney made cleanliness ...

What procedures do you have in place to minimize the spread of illness at the park?

As part of our commitment to the health and safety of o...

Which methods of payment are accepted at Disneyland Paris?

Accepted payments include cash and common credit car...

Are pushchairs available inside the Disney Parks?

Yes. Pushchairs can be rented for a fee at t...

Are there things to do if it rains when I'm at Disneyland Paris?

Yes. Don't worry, Disneyland Paris is ...

Can I bring my dog or cat into the Disney Parks and Hotels?

No. For health and safety reasons, pets (except guide a...

Can I exit a Disney Park and return later that day?

Yes. Come and go as you please. You can go back to yo...

Can I smoke in the Disney Parks?

Theme Parks covered and uncovered areas are non-smokin...

Is there a dress code at Disneyland Paris?

Proper dress is required at all times, and top and bot...

If I purchase something from a Resort shop, do I have to carry it around all day?

No. Because there are so many great shops full of magic...

Where can I see Disney Characters at Disneyland Paris?

Disneyland Paris is home to all your favourite Character...

Are selfie sticks allowed to be used in Disneyland Paris Parks?

No. According to the Walt Disney Parks and Resort...

Is there Wi-Fi at Disneyland Paris?

Yes! We’ve made free WiFi available across most of t...

Is there a lost and found in the Disney Parks?

Yes. If you lose something or find something along t...

What do I do if my child gets lost in a Disney Park?

Please tell your nearest Cast Member (Disney employe...

Holiday to Disneyland Paris

Disneyland Paris is a holiday resort with everything y...

What is Express Check-out?

What is there to do in Disneyland Paris?

Disneyland Paris is a magical holiday destination wi...

What security measures do you have in place at Disneyland Paris?

Nothing is more important than the safety and security ...

Where can I find a map of Disneyland Paris and the Disney Parks?

Explore the Disney Parks using our online interactive map...

Where can I find information about height and age limits for attractions at Disneyland Paris?

Disneyland Paris is great for Guests of all ages and size...

Where should I go if my child gets hurt or needs medical treatment?

In emergencies, please contact your nearest Cast Memb...

View More Related Questions

More Help

More Help