Enhanced health and safety measures

Enhanced health and safety measures at Disneyland Paris

When it begins its initial phased reopening on July 15, Disneyland Paris will once again invite guests to enjoy the unforgettable and magical moments that it is known for. In line with guidance from French government and local health authorities, Disneyland Paris parks, Disney’s Newport Bay Club hotel, and Disney Village will open with enhanced health and safety measures.

As the health and safety of our guests and Cast Members is our top priority, Disneyland Paris’ phased reopening will take a deliberate approach with limited attendance, physical distancing and enhanced cleaning measures aligned with guidance from French government and health authorities, and will require the wearing of face covering for guests ages eleven and older, Cast Members and contractors.

The resort will continually adjust operations and health and safety measures as the situation evolves and in accordance with guidance from French authorities.

Limited attendance Physical distancing Protective measures Training and prevention

Limited attendance at Disneyland Paris

The phased reopening will incorporate a deliberate approach to safety, with enhanced health and safety measures implemented for both Cast Members and guests. This will include limits on attendance and require advanced ticketing and reservations to accommodate controlled guest density that supports government guidance on physical distancing.

.

Register to access the Disney Parks on your chosen date

Attendance at Disneyland Paris will be limited during the initial reopening. Guests who have a non-dated ticket or Annual Pass, or who intend to buy one, must register in advance using a new online registration platform, to gain entry to the Parks on the day. Guests who already have a dated ticket, do not need to register and reserve a date. Likewise, Guests with packages that include park admittance will receive admission for the duration of their stay and do not need to use the online registration platform.

Find out more

.

Buy your tickets in advance

Ticket and package are now on sale on the resort’s website, Disneyland Paris call center and official travel partner channels, with a limited number of tickets available each day during the initial reopening phase. Ticket sales will not be available on site.

To provide guests with maximum flexibility, new booking conditions are now available to include cancellations and modifications without fees (excluding transport), on stays in the Disney Hotels anytime up to seven days before the arrival date. Find out more

Physical distancing measures to protect the Magic

In line with guidance from French government and health authorities, physical distancing will be implemented throughout the resort in queues, ride vehicles, shops, hotels, restaurants and other facilities, and signage will be displayed as a reminder.

.

Our attractions

In attractions, the configuration of each ride including boarding will be adapted for physical distancing between groups or families. Single Rider and FASTPASS services will be unavailable.

.

Our Disney Characters

Kids’ playgrounds, traditional Character meet and greets, and makeover experiences will remain temporarily unavailable.
During the initial reopening phase, many Disney, Pixar, Star Wars Characters or Marvel Super Heroes will appear in the Parks and offer guests memorable photo opportunities. From unexpected appearances to new Selfie Spots, there’s never been a better time to see beloved Characters. Close interactions, including hugs, will be temporarily suspended.

.

In our Hotels & Resorts

Every guest staying at a Disney Hotel will benefit from Extra Magic Time and can therefore enjoy access to park areas before official opening times.

In Disney Hotels & Resorts, elevators will be used one family at a time and sneeze guards will be installed at front desks. Accelerated check-in procedures will be set and room service will be adapted with physical distancing measures.

.

Shows and animations

Some experiences, shows or events will not be available or may be modified upon reopening depending on the evolution of the safety and sanitary measures and recommendations from public authorities. This includes offerings such as Disney Stars on Parade and Disney Illuminations night time spectacular which will return at a later date.

The Lion King: Rhythms of the Pride Lands top-rated show will reopen during summer 2020, and theaters will adopt a new seating configuration to promote physical distancing. Guests can check the availability of attractions and entertainment through the resort’s official website and app.

.

In our restaurants

Restaurants seating capacity will be reduced, while a new Take-Away offer will allow guests to enjoy eating in the many outdoors locations available in both parks. Buffet restaurants will change to a new all-you-can-eat table service offer. Booking is highly recommended for all table service restaurants.

.

In our Boutiques

Disneyland Paris boutiques will be open and reconfigured to create a larger circulation space. In addition, Cast Members will be available to encourage physical distancing. Different entry and exit paths will be used in both restaurants and boutiques, while contactless payment will be encouraged and sneeze guards installed at points of sale.

Reinforcement of individual protective measures and cleaning procedures

When Disneyland Paris reopens, a layered approach to health and safety measures will be implemented throughout the resort, including required wearing of face coverings and enhanced cleaning measures.

.

Appropriate face masks to be worn by all

To promote the health and safety of guests and Cast Members, guests ages eleven and older, all Cast Members and all third-party operators will be required to wear an appropriate face covering at all times except when eating.

.

Alcohol-based hand sanitising stations

More than 2,000 sanitizing and hand washing stations will be available throughout the resort, especially at the entrances and exit of each attraction, boutique, restaurant and theater.

.

Enhanced cleaning procedures

Disneyland Paris will further increase the frequency of cleaning measures in addition to the standards of cleanliness already in place. Prior to reopening, the resort kitchens, sanitary facilities and attractions will undergo appropriate cleaning.

Moving forward, increased cleaning and disinfection procedures will be in place in high-traffic areas such as handrails, tables, handles and restrooms. Overnight procedures will clean targeted areas.

Disney Hotels are also going through a phase of deep cleaning prior to reopening, then Disneyland Paris will implement enhanced cleaning and disinfection procedures in several high-touch areas such as handles, light switches, thermostats, remotes and more. This is in addition to our already high standards of cleanliness already in place. Reinforced procedures include unique/new cleaning microfiber being used for each room, sanitation of amenities, use of double pillow covers and removal of items like pens, paper and throw pillows. In addition, housekeeping will not enter a guest room during a stay unless specifically requested by the guest.

.

Expanded health and safety training for cast members

As Disneyland Paris welcomes guests back to the magic, its Cast Members will play a key role in guiding and explaining new measures to guests, answering any questions and encouraging everyone to follow measures to promote the health and safety of us all.

Prior to reopening, cast members will undergo new training to ensure they are prepared to support the enhanced health and safety measures, encourage physical distancing, and manage contactless payment solutions.

Important information

As the health and safety of our guests and cast members is our top priority, we ask our guests to participate in a voluntary self-health screening prior to a visit to Disneyland Paris.
By visiting Disneyland Paris, you are confirming that you and all persons in your party:
- are not experiencing any of the following symptoms of COVID-19, including fever (above 38 degrees) or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, nausea or vomiting, diarrhea
- have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine
- are not under any self-quarantine orders
Guests who cannot confirm all of the above criteria must not visit Disneyland Paris.
If you need to reschedule your reservation, please call 08448 008 898 (Calls cost 7p per minute plus your phone company's access charge).
By visiting Disneyland Paris, you acknowledge that you understand and will abide by the above health-and-safety requirements.

.

It's time for Magic!

We've been busy carefully tinkering with the Disneyland Paris experience to create the most wonderful fairy tale for you, your friends and your family – all while putting your health and safety first. We can’t wait to welcome you back. Because there is no magic without you.

Find out more