Temporary Booking Terms and condition policies

Please find below our latest commercial policy in order to offer you flexibility in the context of prevailing conditions.
We can't wait to welcome you again!

Already booked a Hotel + Tickets package or a Hotel room only (without Park Tickets) for an arrival from 17 June 2021 onwards?

We are happy to announce that Disney's Hotel Santa Fe will reopen in time for Halloween on 23 October 2021, and Disney's Sequoia Lodge will reopen before the holidays, on 1 December 2021. Disney's Davy Crockett Ranch will close for the winter from 10 November 2021 to 31 March 2022 included. The Disneyland Hotel is currently undergoing a royal transformation and will remain closed until further notice.

If the Hotel you selected during your original booking is open on your booked arrival dates, we will be ready to welcome you as planned.

Otherwise, our holiday experts will contact you to propose you an alternative booking in an equivalent or superior hotel category where possible.
You can either accept this alternative, at the same price and with the same components, or decline it and receive a full refund of any prepayment made.

If you are unable to maintain your booking due to reasons beyond your control (such as travel restrictions or quarantine measures required by your local authorities) you can either:

Postpone your stay with the same Hotel + Ticket package, at the same price, and with the same components for arrivals until 30 March 22, (excluding the period from 15-31 October 2021 and from 16 December 2021 to 8 January 2022, subject to hotel availability on the selected dates) - or at the prevailing rate for arrivals from 31 March 22 (sales to open from 29 June 21)
Cancel your stay and you will receive a full refund

Our holiday experts are ready to assist you.

How to choose from the available options?

If we're unable to honour your booking for the planned date, our holiday experts will contact you directly by e-mail, no later than 1 week before your original arrival date, to help you postpone or cancel your booking.

You can also contact them directly using the phone number indicated on your confirmation letter. As the volume of calls is currently very high, we appreciate your patience and will do our best to get back to you as soon as possible.

Make the most of our new Special Rebook Offer!

We are really excited to welcome you back at Disneyland Paris, so if you decide to make a new booking, we are giving you the opportunity to book the same Hotel + Ticket package, at the same price, and with the same components, for an arrival date up 30 March 2022 (excluding the period from 15-31 October 2021 included and from 16 December 2021 to 8 January 2022 included, subject to hotel availability on the selected date).
You can also rebook at current market available price for arrivals from 31 March 2022 onwards (sales to open from 29 June 2021).

Have a Park Ticket?

If you have a Dated Ticket with a validity date during the closure period, it will be automatically cancelled 1 week before its validity date, at the latest. You will receive a full refund for your ticket.

If you have a Non-Dated Ticket, it will remain valid for when our Parks reopen and its validity is extended up to and including 31 March 2022.

If you have a Disneyland Paris Express Shuttle Ticket to or from Paris with a validity date during the closure period, it will be automatically cancelled and you will receive a full refund for your ticket.

If you bought your Ticket from a third party, please contact them directly.

Want to book a new Hotel + Tickets package, a hotel room (without Park Tickets) or a new Park Ticket? Sales are open from 17 June 2021 onwards!

Book a Package Book a Ticket

Book with peace of mind with Disneyland Paris

Our current booking conditions offer more flexibility than ever before! Book via our website or by telephone and enjoy total peace of mind.

Zen Attitude: Modify or cancel your stay,

free of charge up to 7 days before your arrival, excluding costs related to transport and insurance.

Pay in several instalments without fees

Pay a 15% deposit of the total amount at the moment of booking followed by several instalments

Our Price Match Promise – the best price around!

We guarantee the best price for your package when you book on our website or via our call centre.

Save even more, with no booking fees!

At the moment, you can book your Disneyland Paris package without booking fees and save £25.81.

Find out more

Have an Annual Pass?

Our Contact Center is experiencing a high volume of calls. We invite you to look for more information on our website or to contact us later.

Visiting the Disney Parks 
To make sure everyone has a fair chance to access the parks and to ensure a large majority can enjoy the magic, we have amended the rules of our park reservation system.

Important information

We introduced last year a new tool for Guests to register the date of their visit and allow them to experience the magic of the Disney Parks under the best possible conditions, the satisfaction of all of our guests being at the heart of our priorities.
As we can provide our Guests with a better experience with this new registration tool, we have made the decision to maintain it for the foreseeable future.
Applicable to all Guests, access to the Disney Parks with your Annual Pass will still require a pre-registration for each of your visits.

Each Annual Pass holder will be allowed to register for 3 upcoming dates at any given time, pending availability of the registration calendar (Not including restricted days, depending on the type of Annual Pass). All dates registered as part of a Hotel + Tickets package booking in a Disney Hotel are excluded from this registration limit.
You will be able to register for a new date as soon as the first registered date has expired, or if you decide to cancel one of your other registered dates. These conditions allow us to offer as many available dates as possible in the calendar to a large majority of Annual Pass holders.
Availability of dates is constantly evolving, with new dates frequently being freed up, sometimes up until the day of the visit. Please check our calendar regularly for more availability.

How can I visit the Disney Parks with an Annual Pass?

The general subscription conditions of the Annual Passes do not guarantee access to the Disney Parks when the Parks are at full capacity.
Registration will be mandatory for any Annual Pass. You have to register your Pass on the date(s) of your choice on our dedicated online registration tool.

It’s easy to register! Simply enter your Annual Pass number and choose the dates of your visit. You will need to be ready to show your registration confirmation e-mail as well as your Annual Pass to be able to access the Disney Parks.
To make sure everyone has a fair chance to access the parks and to ensure a large majority can enjoy the magic, we have amended the rules of our park reservation system.
Each Annual Pass member will be able to make 3 reservations at the same time.

Reservation for our pre-opening days will not count towards the 3 reservations, as well as any days booked as part of an overnight stay at a Disney Hotel.
Once you have completed your 1st visit, you will be able to make another reservation. In a similar way, if you cancel any of your 3 reservations, you will be able to make a new one.

Availability on our reservation system changes frequently. We encourage to come and check it out regularly.

I booked an overnight stay in a Disney Hotel with my Annual Pass discount. Will I be able to access the Disney Parks? 

Yes, you will be able to access the Disney Parks without reservation on the booking platform. You will need to present your Annual Pass and your Magic Pass or Easy Pass directly at the turnstiles at the entrance to Disney Parks.

If you have already booked a Park visit on the reservation system as part of your overnight stay in a Disney Hotel, we kindly advise you to cancel this Park visit reservation. This way, it will not be counted as a reservation in your quota.
If you cancel your overnight booking, the Parks access linked to it will also be cancelled.

You will not be able to access the Parks on a block-out day, when your Annual Pass is restricted, even if you have booked an overnight stay at a Disney Hotel. We invite you to purchase a ticket before your arrival and register your ticket via the online reservation platform.

My family or group of friends and I have several Annual Passes. Do we have to register each person individually?

Yes, each visitor must register on the online reservation platform. For a family with several Annual Passes, each member is required to register. Children aged 3 and under do not need to register.

How do I cancel my reservation for a specific date?

If  you would like to change the date that you have reserved, you can cancel your existing reservation up to 10:00am (Paris time) on the day of your visit and reserve again for a new date (subject to availability). Simply go to “My Bookings” and select the reservation you would like to cancel.
If you do not cancel your reservation in advance or use it on your reserved date, Disneyland Paris reserves the right to deny access to the dedicated online platform and/or cancel any other reservations made with the same ticket or Pass for the following 14 days.

Privilege Tickets

Privilege tickets are available for purchase at the Walt Disney Studios Park ticket office, only after prior reservation via the online Annual Pass Portal.

Important information

• Once logged in, the Magic Plus/Infinity Annual Pass member will be able to select the date of visit and the quantity of Privilege tickets desired (subject to availability). A confirmation of the reservation will be sent by e-mail.

• This booking confirmation must be presented at the Walt Disney Studios Park ticket offices by the Annual Pass member in order to purchase their Privilege tickets, which are only valid on the day of purchase.

• The Annual Pass member must be present at the counter during the transaction.

• If the Annual Pass member also wishes to enter the Disney Parks with his companions, he must book his visit via the online reservation platform.

• The usual sales conditions will apply at the time of purchase (5 tickets maximum per calendar week), and the number of privileged tickets purchased will then be deducted from the total number defined per Annual Pass (maximum 10 tickets for the Magic Plus Annual Pass, 20 tickets maximum for the Infinity Annual Pass).

• If the number of privilege tickets available to the Annual Pass member is exceeded, the transaction will be refused and the price of the 1-day ticket at the entrance to the Disney Parks will be applied with the -20% Annual Pass discount.

• Presentation of the definitive Annual Pass is mandatory in order to buy Privilege tickets. A Temporary Annual Pass does not qualify for these tickets.

Temporary Annual Pass

I purchased a Temporary Annual Pass which expired during the Park closure period or will expire before September 30, 2021.

Any Temporary Annual Pass with expired between October 30th, 2020 and June 17th, 2021 will be automatically extended until September 31st, 2021.
If you have a temporary Annual Pass (voucher), we invite you to go to the Annual Pass counter outside the Walt Disney Studios Park on your first visit to obtain your final Annual Pass before September 30, 2021.

Monthly payments

I am on the monthly payment program. What about my payment schedule?

Monthly Annual Pass payments that were suspended in November 2020 have now resumed, in-line with your regular payment schedule. Your calendar period has automatically been shifted and will therefore reflect the extension of your Annual Pass validity. Your new expiration date can be viewed on the Annual Pass Portal.

Renewal and Purchase

I want to renew my Annual Pass. What should I do?

We are pleased to share that the sales and renewals of Annual Passes have now resumed.

If you have an Annual Pass that expired during Disneyland Paris closure period, its validity will be extended by the number of days of our temporary closure.
We remind you that Annual Pass holders with an active Pass on June 15, 2021 will benefit from an extension of 60 days which has been added automatically.

Find everything you need to know for your next visit.

Flexible Bookings

Book your package with peace of mind thanks to flexible booking conditions.

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Our Standby Pass

Minimise your wait time at some of our most popular attractions.

Entry to the Parks

Non-dated Ticket, Annual Pass? Don't forget to... register for your visit date!

Last updated (16/07/2021); 15:00 PM)