(1) What are the exchange and refund conditions for Dated tickets 1-4 days?
Dated tickets 1-4 days can be cancelled and refunded up to 3 days before your chosen date (including the day of arrival, for example, if you have a ticket for 4 June, you have until midnight on 1 June to cancel). To cancel your ticket, you must send your names, 8-digit booking reference, visit date, a photo of your tickets (with the barcode clearly visible) or your PDF ticket, to the following address: firstname.lastname@example.org. We will refund your tickets as soon as possible, via the same payment method used at the moment of booking. If you would like to change your visit date, you must cancel your existing tickets and purchase new tickets for a different visit date (subject to availability when booking). It is not possible to change your visit date by e-mail.