(1) What are the exchange and refund conditions for 1-Day dated tickets?
1-Day dated tickets can be cancelled and refunded up to 3 days before your chosen date (including the day of arrival, for example, if you have a ticket for 4 June, you have until midnight on 1 June to cancel). You can cancel your ticket online directly from the order page which you can access with your security key, provided in your confirmation email.
We will refund your tickets as soon as possible, via the same payment method used at the moment of booking. If you would like to change your visit date, you must cancel your existing tickets and purchase new tickets for a different visit date (subject to availability when booking). It is not possible to change your visit date by e-mail.