Product: SOFT DOLL F2 EP ELSA (SKU code: 207123120010) sold from November 2019 to October 2020.
The above product is concerned by a recall. We have identified that small elements of the foam stuffing in the feet of this plush toy contain higher than expected levels of a flame retardant which may present a risk to children if ingested. Therefore, this does not meet our strict safety requirements. This finding is limited to the batch numbers FAC-02486819291 and FAC-02486819309 sold between 29 November 2019 and 9 October 2020.
Customers should stop using the 207123120010 - SOFT DOLL F2 EP ELSA and return it to Disneyland Paris for a refund.
The 207123120010 - SOFT DOLL F2 EP ELSA may be returned to a Disneyland Paris boutique (in the theme parks, Disney hotels or Disney Village) subject to the park being open (for information please see www.disneylandparis.com
) or by post (Disneyland Paris – Guest Communication, Boîte Postale 100, 77777Marne la Vallée Cedex 4, France). Postal charges will be reimbursed.
To date, 30 October 2020, Disneyland Paris has not been informed of any incidents or complaints related to this product.
Further information is available on 0033 1 6474 6166 (Monday – Friday, 9 a.m. to 5 p.m. except on French public holidays) or by e-mail at email@example.com
We regret any inconvenience this may cause.