Visitors with Mental or Cognitive Disabilities

Disneyland Paris offers a variety of services to help Guests with mental or cognitive disabilities enjoy every magical moment of their stay.

Services in Disney Parks

Upon arrival at Disney Parks, to board our attractions, proceed to Donald Desk, City Hall or Studio Services with your companion(s)—one of whom should be an able-bodied person at least 15 years of age.
A reception Cast Member (Disneyland Paris employee) will give you information about accessibility to attractions and, if necessary, an Access Card.
To receive a Priority Card, you must present your disability card or a medical certificate (For futher details, please take a look at the Disney Parks Accessibility Maps).

Take a look at the Disney Parks Accessibility Maps for further details.

Access to Attractions

Disneyland Paris issues 2 different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. For further details, please take a look at the Disney Parks Accessibility Maps. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled).
Easy Access Card: for guests with a temporary illness.
If the cardholder is not going on the attraction, the helper(s) must join the standard queue.

Take a look at the Disney Parks Accessibility Maps for further details.

Warning

For safety reasons, to board our attractions, all the visitors must be accompanied by at least an able-bodied person at least 15 years of age who is able to help them. This is relevant to all visitors with:

- Reduced mobility or visual impairment (blind)
- Cognitive disabilities – including those on the Autism Spectrum *

*except for certain attractions where that person may accompany several people with disabilities (See the specific details for each attractions in the Disney Parks Accessibility Maps)
Please note that some attractions may have low-light areas, flashing lights or loud sound effects. Companions should pay particular attention to all these factors when preparing for the stay.

Take a look at the Disney Parks Accessibility Maps for further details.

Documents required to apply for an Access Card*

Priority Card: for disabled guests (anyone who is officially registered as disabled).

Disability Living Allowance (DLA) or Attendance Allowance award letter (AA) all dated within the last 12 months.
Personal Independence Payment letter (PIP) dated within the last 12 months.
A current and valid Blue Badge
Letter from General Practitioner (GP) or consultant, signed and stamped (dated within the last 12 months) confirming the need for a full time carer or certifying that the person has a permanent disability.

This does not need to be a letter of diagnosis.

Easy Access Card: for guests with a temporary illness and for expectant mothers.

Letter from General Practitioner (GP) or consultant, signed and stamped (dated within the last 3 months) certifying that the person has a temporary illness or is pregnant.

*Non-exhaustive list

IMPORTANT ! Unfortunately we will not be able to issue an Access Card without seeing the above documentation

Important Information

These cards are issued based on the information you provide. It is vital this information is accurate, as it is used to determine possible access restrictions, thereby also determining your safety and that of your helper(s). Disneyland Paris cannot be held liable if you provide inaccurate information when applying for an Access Card.

These cards are strictly personal, and you may be asked for proof of identity. Access Cards remain the property of Disneyland Paris and can be withdrawn if misused. If you, as the cardholder, are not going on an attraction, your helper(s) must join the standard queue. We cannot guarantee you will be eligible for one of these cards.

Helpers

No more than 4 people.
All helpers must be present at the time the card is issued.

Helpers must include an able-bodied person at least 15 years of age who is capable of helping you, if you have:
- a mobility impairment,
- a visual impairment,
- Cognitive disabilities – including those on the Autism Spectrum *

*At certain attractions, several guests with this type of disability can be accompanied by just one helper.

For safety reasons, some of our attractions can only accept one disabled guest at a time. See the specific details for each attraction.

If the cardholder is not going on the attraction, the helper(s) must join the standard queue.
Helpers must agree to diligently carry out their role whilst in the Disney Parks. That means:

Following the boarding instructions given by the Cast Member running the attraction,
Staying with the disabled guest on the attraction,
Assisting with transfers, boarding and alighting,
Assisting with evacuation procedures,
Passing on any messages and safety instructions, both written and verbal, given by Disneyland Paris,
Offering reassurance, if necessary,
Helping the disabled guest choose the most suitable attractions.

“TOP TIP” Free Disney Parks admission ticket for one helper on presentation of official documents recognizing the guest’s disability.
The offer is applicable for purchase of a ticket at the Disney Parks entrance, on the day of the visit (specific ticket booths are open even if tickets sales are suspended at the Disney Parks entrance) if the appropriate documentation is provided.
Conditions subject to change – please visit this page before your visit.

Take a look at the Disney Parks Accessibility Maps for further details.

Shops

All Disneyland Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information.

Toilets

Our toilets are equipped with flashing beacons that will be activated in the event of an evacuation.