Soft Toys SVEN 12P ELAN (SKU code: 207003013047)
Routine safety inspections indicate that some parts of the plush toy SVEN 12P ELAN present chemical components, which exceed the regulatory limit.
This product recall is limited to the soft toy SVEN 12P ELAN batch number FAC-049173-17325 sold between February 13th, 2018 and December 20th, 2018. Other batches of the same soft toy are not included in this recall.
We inform you to stop using the soft toy and return them to Disneyland Paris for a refund of the product and postal charges.
The soft toys may be returned to a Disneyland Paris boutique (in the theme parks, Disney hotels or Disney Village) or by post (Disneyland Paris - Guest Communication, Boîte Postale 100, 77777 Marne la Vallée Cedex 4, France). Postal charges will be refunded.
To date, 28 January 2019, Disneyland Paris has not been informed of any incidents or complaints related to that product.
Further information is available on 0033 1 6474 6166 (Monday - Friday, 9 a.m. to 5 p.m. except on French public holidays) or by e-mail at email@example.com
. We regret any inconvenience this may cause.