Visitors with Visual Impairment

Disneyland Paris offers a variety of services to help visually impaired Guests enjoy every magical moment of their stay.

Services in Disney Parks

Upon arrival at Disney Parks, to board our attractions, proceed to Donald Desk, City Hall or Studio Services with your companion(s)—one of whom should be an able-bodied person at least 15 years of age.
A reception Cast Member (Disneyland Paris employee) will give you information about accessibility to attractions and, if necessary, an Access Card.
To receive a Priority Card, you must present your disability card or a medical certificate (For futher details, please take a look at the Disney Parks Accessibility Maps).
In some attractions, you will experience exactly the same sensations as other visitors. In others, you will need your companion to describe the surroundings.
Please see the section "Important Recommendations and Restrictions", accompanying the description of every attraction.
A paper guide written in large letters (in French and English) is available at City Hall and Studio Services.
If you are staying with your assistance or guide-dog, please go to the Assistance Animals section.

Take a look at the Disney Parks Accessibility Maps for further details.

Access to Attractions

Disneyland Paris issues 2 different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. For further details, please take a look at the Disney Parks Accessibility Maps. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled).
Easy Access Card: for guests with a temporary illness.
If the cardholder is not going on the attraction, the helper(s) must join the standard queue.

Take a look at the Disney Parks Accessibility Maps for further details.

Warning

For safety reasons, to board our attractions, all visitors must be accompanied by at least an able-bodied person at least 15 years of age who can assist them. This is relevant to all visitors with:

Reduced mobility or visual impairment (blind)
Cognitive disabilities – including those on the Autism Spectrum *

*except for certain attractions where that person may accompany several people with disabilities (See the specific details for each attractions in the Disney Parks Accessibility Maps)
Please note that some attractions may have low-light areas, flashing lights or loud sound effects.
Companions should pay particular attention to all these factors when preparing for the stay.

Take a look at the Disney Parks Accessibility Maps for further details.

Documents required to apply for an Access Card*

Priority Card: for disabled guests (anyone who is officially registered as disabled).

Disability Living Allowance (DLA) or Attendance Allowance award letter (AA) all dated within the last 12 months.
Personal Independence Payment letter (PIP) dated within the last 12 months.
A current and valid Blue Badge
Letter from General Practitioner (GP) or consultant, signed and stamped (dated within the last 12 months) confirming the need for a full time carer or certifying that the person has a permanent disability.

This does not need to be a letter of diagnosis.

Easy Access Card: for guests with a temporary illness and for expectant mothers.

Letter from General Practitioner (GP) or consultant, signed and stamped (dated within the last 12 months) certifying that the person has a temporary illness or is pregnant.

*Non-exhaustive list

IMPORTANT ! Unfortunately we will not be able to issue an Access Card without seeing the above documentation

Important Information

These cards are issued based on the information you provide. It is vital this information is accurate, as it is used to determine possible access restrictions, thereby also determining your safety and that of your helper(s). Disneyland Paris cannot be held liable if you provide inaccurate information when applying for an Access Card.

These cards are strictly personal, and you may be asked for proof of identity. Access Cards remain the property of Disneyland Paris and can be withdrawn if misused. If you, as the cardholder, are not going on an attraction, your helper(s) must join the standard queue. We cannot guarantee you will be eligible for one of these cards.

Helpers

No more than 4 people.
All helpers must be present at the time the card is issued.

Helpers must include an able-bodied person at least 15 years of age who is capable of helping you, if you have:
- a mobility impairment,
- a visual impairment,
- Cognitive disabilities – including those on the Autism Spectrum *

*At certain attractions, several guests with this type of disability can be accompanied by just one helper.

For safety reasons, some of our attractions can only accept one disabled guest at a time. See the specific details for each attraction.

If the cardholder is not going on the attraction, the helper(s) must join the standard queue.
Helpers must agree to diligently carry out their role whilst in the Disney Parks. That means:

Following the boarding instructions given by the Cast Member running the attraction,
Staying with the disabled guest on the attraction,
Assisting with transfers, boarding and alighting,
Assisting with evacuation procedures,
Passing on any messages and safety instructions, both written and verbal, given by Disneyland Paris,
Offering reassurance, if necessary,
Helping the disabled guest choose the most suitable attractions.

“TOP TIP” Free Disney Parks admission ticket for one helper on presentation of official documents recognizing the guest’s disability.

Take a look at the Disney Parks Accessibility Maps for further details.

Guide and Assistance Dogs

listed later in this guide. Dogs must be on a leash or harness. Guide dogs and assistance dogs are permitted to relieve themselves in the green spaces. We recommend you bring a bowl so that your dog can drink regularly throughout the day.

Please note: our Cast Members (Disneyland Paris employees) are not permitted to look after your dog. If you want to take part in an attraction that does not allow dogs, you must leave your dog with one of your companions.

Service animals are not allowed on the following attractions:

Disneyland Park
Rustler Roundup Shootin' Gallery
Big Thunder Mountain
Indiana Jones™ and the Temple of Peril
Pirates of the Caribbean
Blanche Neige et les Sept Nains
Les Voyages de Pinocchio
Peter Pan's Flight
Dumbo the Flying Elephant
Mad Hatter's Tea Cups
Casey JR. le Petit Train du Cirque
Orbitron
Star Tours
Hyperspace Mountain
Autopia

Walt Disney Studios Park
The Twilight Zone Tower of Terror
Armageddon Special Effects
Rock 'n' Roller Coaster starring Aerosmith
Cars Quatre Roues Rallye
Crush's Coaster
Les Tapis Volants - Flying Carpets Over Agrabah
Toy Soldiers Parachute Drop
Slinky Dog Zigzag Spin
RC Racer

Shops

All Disneyland Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information.

Restaurants

To save time in buffet and table-service restaurants, reserve your table ahead of time by calling +33 1 60 30 40 50 (international call rates apply, cost may vary according to network). If you need help, please ask a Cast Member. To make your mealtimes easier during your stay, we have drawn up a restaurant guide containing all the practical information you need, especially regarding food allergies.

Staying at a Disney Hotel

For safety reasons, we recommend that you inform the hotel reception of your visual impairment as soon as you arrive. A Cast Member (Disney employee) will be responsible for showing you to your room, showing you around the rest of the Disney Hotel so that you can orientate yourself and providing you with any additional information you need to make your stay more enjoyable.

Telephones and television remote controls with large buttons, as well as room keys with braille, are available on request.
Vari Kennel dog crates are available at all our hotel pools.

These can be requested when you reserve your Disney Hotel room or at reception upon arrival.

Toilets

Our toilets are equipped with flashing beacons that will be activated in the event of an evacuation.