Visitors with Hearing Impairment

Disneyland Paris offers a variety of services to help Guests with a hearing impairment enjoy every magical moment of their stay.

Services in Disney Parks

Upon arrival at Disney Parks, proceed to Donald Desk, City Hall or Studio Services with your companion(s)-one of whom should be an able-bodied person at least 15 years of age.

To receive a Priority Card, you must present your disability card or a medical certificate (For futher details, please take a look at the Disney Parks Accessibility Maps).

Induction Loops
The Disney Parks information points, as well as some Walt Disney Studios Park attractions, are equipped with induction loops. The attractions are: Studio Theater, Animagique Theater, Disney Junior Live on Stage!, Stitch Live! and The Twilight Zone Tower of Terror™.

A Cast Member will show you where they are located on the attraction. In all other attractions, the sound content is not essential to your enjoyment. Some thrill attractions may cause dizziness, vertigo or loss of balance.

Take a look at the Disney Parks Accessibility Maps for further details.

Access to Attractions

Disneyland Paris issues 2 different types of Access Card (Priority Cards and Easy Access Cards), which allow disabled guests to access certain attractions via specially-adapted entrances. For further details, please take a look at the Disney Parks Accessibility Maps. Each attraction has its own access arrangements.
Priority Card: for disabled guests (anyone who is officially registered as disabled).
Easy Access Card: for guests with a temporary illness.
If the cardholder is not going on the attraction, the helper(s) must join the standard queue.

Take a look at the Disney Parks Accessibility Maps for further details.

Documents required to apply for an Access Card

Priority Card: for disabled guests (anyone who is officially registered as disabled).

French residents: disability card, disabled person’s priority card, difficulty standing card, war disability card, European disabled parking badge.
Residents of other countries: disability card, European disabled parking badge, other official documents issued in your country of residence, war disability card, a medical certificate (original copy) in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a permanent disability.

Easy Access Card: for guests with a temporary illness and for expectant mothers.

Medical certificate (original copy): in either French or English, issued less than three months previously and signed and stamped by the doctor, certifying that the person has a temporary illness (e.g. has recently undergone an operation) or is pregnant.

Important Information

These cards are issued based on the information you provide. It is vital this information is accurate, as it is used to determine possible access restrictions, thereby also determining your safety and that of your helper(s). Disneyland Paris cannot be held liable if you provide inaccurate information when applying for an Access Card.

These cards are strictly personal, and you may be asked for proof of identity. Access Cards remain the property of Disneyland Paris and can be withdrawn if misused. If you, as the cardholder, are not going on an attraction, your helper(s) must join the standard queue. We cannot guarantee you will be eligible for one of these cards.

Helpers

No more than 4 people.
All helpers must be present at the time the card is issued.

Disneyland Paris provides a free Carers park ticket on presentation of an officially recognised document, This also applies for hotel reservations, The following documents are accepted.

Disability card with a letter from General Practitioner (GP) or consultant (dated within the last 12 months) confirming the need for a full time carer or certifying that the person has a permanent disability.

This does not need to be a letter of diagnosis.
The offer is applicable at the time of reservation if the appropriate documentation is provided. To take advantage of this offer and for terms and conditions please contact our reservations office.

Take a look at the Disney Parks Accessibility Maps for further details.

Shops

All Disneyland Paris shops are easy to access. Don't hesitate to ask a Cast Member if you need help or additional information. Some shops in Disney Parks and Disney Village have cash desks equipped with induction loops, as well as adapted fitting rooms.

Restaurants

To save time in buffet and table-service restaurants, reserve your table ahead of time by calling: +33 1 60 30 40 50 (international call rates apply, cost may vary according to network). Please ask a Cast Member if you need help. To make your mealtimes easier during your stay, we have drawn up a restaurant guide containing all the practical information you need, especially regarding food allergies.

Guests with Special Dietary Needs

Disney Hotels

For safety reasons, we recommend that you inform the hotel reception of your hearing impairment as soon as you arrive. A Cast Member (Disney employee) will be able to help you and providing you any additional information you need to make your stay more enjoyable. Kits for the hearing impaired are also available. These can be requested when you reserve your Disney Hotel room or at reception upon arrival.