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Frequently Asked Questions


Q.
How is Disneyland Paris responding to COVID-19, commonly referred to as novel coronavirus?
A.
As part of our commitment to the health and well-being of our cast members, guests and the larger community, we are carefully monitoring the situation and are in regular contact with health agencies for information and guidance.

We continue to implement preventive measures in line with their recommendations and the input of our medical teams, and we have health and safety protocols in place, such as:

- Training for cast members, with ongoing reinforcement on a regular basis
- Defined cycles for frequent cleaning and disinfection of targeted areas
- Easy access to handwashing facilities and hand sanitizers
- Quick response to spills, trash and other situations
- End of day sanitation procedures for restroom, kitchen, and other facilities
- Frequent cleaning and “wash down” of outdoor locations, including walkways and queues

Additionally, our onsite health teams and leaders are communicating with our cast members about illness prevention, including health authorities’ recommendations to take everyday preventive actions to stop the spread of germs such as:

- Staying home and wearing a mask when sick (upon medical prescription)
- Washing hands often with soap and water for at least 30 seconds (or use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available)
- Following proper respiratory cough etiquette (i.e. cough or sneeze into your upper sleeve or tissue, not your hands)
- Avoiding close contact with people who are sick
- Avoiding touching your eyes, nose, and mouth with unwashed hands
- Refraining from shaking hands and hugging or kissing when meeting someone

There is more detailed information about illness prevention on these health authority websites:

- French Ministry of Health: https://www.gouvernement.fr/info-coronavirus
- World Health Organization: https://www.who.int/
- European Centre for Disease Control: https://www.ecdc.europa.eu/en

We will continue to adjust our operations according to the recommendations of health authorities as the situation develops.

For more information, you may visit this page:http://disneylandparis-news.com/en/questions-about-coronavirus-covid19/



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