Help Centre

How can we help you?

Frequently Asked Questions

What are Animal Care Centre general conditions?


1. Animals accepted:

1.1 The Animal Care Center is reserved for cats and dogs of visitors to Disneyland Paris, with the exception of attack dogs (Category 1) and guard and defense dogs (Category 2) as defined under Article L211-12 of the French Rural Code.

These animals are accommodated during their owners’ visit to Disneyland Paris (Disneyland Park, Walt Disney Studios Park, Disney Village and the Disney Hotels), subject to availability.

1.2 The Animal Care Center only accepts animals identified by a tattoo or an electronic ID system, for which all vaccinations prescribed by law and current regulations are up to date, and can be verified as such.

Should the owner fail to present the animal’s veterinary passport, book or vaccinations certificate, they must confirm on their honour and on their sole responsibility that the necessary vaccinations have been carried out.

1.3 The Animal Care Center reserves the right to refuse access to animals visibly suffering from a potentially contagious disease or showing abnormally aggressive behaviour.

2. Nature of the service:

2.1 The Animal Care Center service is limited to the provision of one cage and a supply of water. The Animal Care Center can also distribute or supply food, in accordance with the instructions given by the owner of the animal when it is registered.

2.2 A registration form will be filled in by the animal’s owner, which should include any relevant information for the Animal Care Center staff.

A copy of this form will be given to the owner, who should present it when collecting their animal.

2.3 For the care of any animal a daily flat fee is due, which varies according to length of stay, payable:
  • by credit card on registration of animal at the Animal Care Center,
  • in cash at Guest Storage or the ticket booths at the entrance to the Parks. The payment receipt must be presented when collecting the animal.
2.4 If an animal requires urgent care, the Animal Care Center will notify its owner. If the owner is not available, the Animal Care Center is authorised to appoint a veterinary surgeon and charge the costs to the owner, even if there is no prior written agreement. 

3. Obligations of the animal’s owner:

3.1 Walking:

It is the owner’s responsibility to walk their animal during their stay at Disneyland Paris, as Animal Care Center staff are not authorised to walk them.

For safety reasons, animals must be kept on a lead everywhere on the Disneyland Paris site, with the exception of the cage and walking area located within the Animal Care Center.

Owners are reminded that their animals must not be allowed to defecate in the grassy areas of Guest Parking, except for in the designated walking area.

3.2 Access to the cage area:

Only one person at a time may access the cages.

Owners are forbidden from feeding or petting any other animal staying at the Animal Care Center.

3.3 Duration of stay:

Owners must respect Animal Care Center opening hours.

They agree to collect their animal after their visit to Disneyland Paris.

Any animal not collected within twenty-four hours following the end of the visit indicated on the registration form will be considered as voluntarily abandoned and turned over to the relevant authorities.

Please note, under Article 521-1 of the French Penal Code, the abandonment of a domestic, tamed, or captive animal, is punishable by two years’ imprisonment and a 30,000 euro fine.

4. Responsibilities:

4.1 Under Article 1385 of the French Civil Code, this service does not imply any transfer of custody, the owner retaining full power of control, management and use of the animal and remaining solely responsible for any damage caused by it, including material and other damages caused to the Animal Care Center or its agents, to other users of the Animal Care Center, to animals staying there and to third parties.

4.2 The company EURO DISNEY ASSOCIÉS SCA and its insurers are expressly released from any liability for diseases contracted or damages suffered or incurred by an animal during its stay in the Animal Care Center, and for any damage caused by the animals staying there.

5. Applicable law:

French law applies exclusively to all agreements subject to these regulations and to any dispute arising from an animal’s stay at the Animal Care Center.

For further information, please ask a member of the Guest Parking team directly.

More Help