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Disneyland® Resort Paris Online Help
A little lost? Can't see the images? You knocked on the right door!
Our help section mainly concerns users of Netscape Navigator and
Microsoft Internet Explorer. However, if this section does
not answer all your questions, consult the instruction manual
of your software or contact your access provider. You can also
send your questions by e-mail
to Disneyland® Resort Paris Online. If you use CompuServe,
MSN, AOL, or another access provider, their hotlines will help
you to solve the majority of your problems.
CHOOSE THE CHAPTER WHICH INTERESTS YOU
Navigators and other applications
Navigators
Navigators are small programs which make it possible to display
internet pages on your computer, including text, images, sound or
other interactive contents present on the greatest network of them
all. All navigators include basically the same tools, such as the following functions (the denominations and the icons can vary according to navigators).
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Back: allows you to return to a previously visited page
Forward: allows
to go to a new page if already visited (allowing you to travel
back and forth in pages already visited)
Stop: stops a
page loading
Refresh / Reload: brings
a page up to date
Home: Opens the
default page which appears when you launch your navigator
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Navigation basics
Internet sites are based on the principle of interconnecting pages
with links (also called hypertext links), often a word or a piece
of text, but images. The majority of navigators distinguish
the links from the rest of the text by using different colours and
/ or by underlining them, but also by changing the cursor from an
arrow to a hand when mousing over the link.
Disneyland® Resort Paris Online is optimized for Netscape Navigator
4 or above or Microsoft Internet Explorer 4 or above. This site
also contains files using the Acrobat Adobe Reader.
Following are the applications of which you need for the Disneyland® Resort Paris Online site:
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Netscape
Navigator (Navigator):
Netscape Navigator is a multi-media navigator for Internet
sites.
To download Netscape Navigator, visit the Netscape
site.
Microsoft Internet Explorer
(Navigator):
Microsoft Internet Explorer is a multi-media navigator
for Internet sites.
To download Microsoft Internet Explorer, visit the Microsoft site.
Adobe Acrobat Reader:
The Adobe Acrobat Reader makes it possible to visualize
and print files, like interactive handbooks or cards, whatever
the type of computer used. The Acrobat files are recognizable
by their .pdf file extension.
To download Adobe Acrobat Reader, visit the Adobe site.
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Navigator
possibilities
Although optimized for Netscape Navigator, version 4.0 and above
and Microsoft Internet Explorer version 4.0 and above, Disneyland® Resort Paris Online is visitable with the majority of navigators, like
those developed by CompuServe, MSN, AOL.
If you have problems, start by checking
the configuration of your navigator. The technical assistance services
of the majority of access providers can solve most of your problems.
If you use another navigator, such as NCSA' S, Mosaic, Netcruiser,
iCab or Opera, do not hesitate to consult their technical assistance
services. You can also consult the Navigators section to download
Netscape Navigator or Microsoft Internet Explorer.
Displaying images
We advise you to use the 16 bit colour configuration of your computer
or above (standard for the majority of the screens) in order to
obtain images of good quality.
Consult the documentation supplied with your computer.
When visiting Disneyland® Resort Paris Online, all the links on which
you click change colour; this change remains valid
throughout your visit. If you use a different navigator than
Netscape or Microsoft Internet Explorer, consult the instruction
manual.
Changing your home page
Make Disneyland® Resort Paris Online your home page!
With Netscape Navigator:
1. From Edit
select Preferences
2. In Navigator click on Home Page
3. Type http://www.disneylandparis.com
in Location.
4. Click on OK
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With Microsoft Internet Explorer:
1.
From Tools select Internet Options
2. In General / Home Page Address,
type
http://www.disneylandparis.com
3. Click on OK
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Plug-ins
Plug-ins are small programs which make it possible to extend the
functionalities of a navigator and allow it to display a certain
type of content: video (Quicktime), animations (Flash, Shockwave.
. . ), certain formats of files, sounds or text (Winamp, Acrobat
Reader. . . ). If the navigator that you use is recent, certain
plug-ins are perhaps pre-installed, in which case no additional
downloading is necessary.
Following are the plug-ins you will need to visit the Disneyland® Resort Paris site:
Click on one of the icons below and download
the plug-in you require.
The Disneyland® Resort Paris site:
About
the navigation bar
The left navigation bar gives you access
to the principal sections of this site:
Walt Disney Studios Park,
Disneyland® Park,
Disney® Village,
Disney® Hotels,
Golf Disneyland®,
News,
Games & Goodies,
Quote/Book on line,
Practical Guide.
To reach one of these zones, just click on the corresponding title,
and you will find yourself on the summary page of the section. Each
of the sections has a different look and feel, so it will be easy
for you to locate yourself in this vast site and to quickly reach
the information you need.
In the Disneyland® Park, Disney® Village and Hotels sections,
the left navigation bar is complemented by a navigation bar specific
to the section, allowing quick transversal navigation
You will also see that breadcrumbs are used on the top of each page,
letting you know where you are in the site.
About navigation within pages
In certain sections, you will find two types of navigation:
Drop-down menus - linking to pages within the
same section
Hypertext links - linking directly to the page concerned
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Their role varies according to where you are
when you click.
Right-hand navigation
In section homepages:
Hypertext navigation (using drop-down menus and hypertext links),
placed on the right of screen allow you to go directly to pages
within the same section.
In pages within the same section:
Access to pages on the same hierarchical level is possible using
hypertext links. Drop-down menus allow rapid access back to the
section home page or to go directly to home pages of parallel sections.
Navigation under text:
Navigation under text offers access to pages at the furthest level
down in the Disneyland® Resort Paris site.
In the Disneyland® Park section, navigation is carried out using
classic buttons - just click on them.
Icons: Sound, video and plans
| Videos and sounds enriching
the site are represented by these icons. |
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A click on each icon opens a pop-up window
with the media content concerned.
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This icon
will allow you to see the map. |
About the "Tools"
menu
A click on "Tools" in the navigation bar of each
page of the Disneyland® Resort Paris site opens a pop-up window
giving access to functions which will help you use this web site,
or to reach specific sections of the site (such as the brochure
request or to contact us). In fact. . . if you're reading this,
you succeeded in reaching the Help section! Bravo!
The sections in "Tools" are as follows:
Site Plan
Brochures
Search
Contact
Help
Condition of Use
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Site
plan
To easily find information in the site, the plan lists all the
major sections - just click on the link and you're
there.
Newsletter
This zone enables you to register and thus to make yourself known
to Disneyland® Resort Paris. Just enter your details and click
on Inscription. You will then receive the latest information on
the activities at Disneyland® Resort Paris.
Search
Search the Disneyland® Resort Paris Online site in its entirety to
find the subjects which interest you and to find out about your
favourite characters! In the dialogue box, type the
key words referring to the topic you wish to find. For example,
if you are fan of Mickey, type Mickey in the box, then click on
Search. When the answer appears, you can look at the page of your
choice. The answers which you receive are selected according to
the occurrence of the key words in a page.
Let us take the example of Mickey. You will see the list
of all the pages in which the word Mickey appears.
From this list of hypertext links, you can select the page which
you wish to explore or, if you prefer, you can carry out a new
search.
Brochure request
If you wish to receive the Disneyland® Resort Paris Brochure, click
on Brochure Request and fill the form. Follow
carefully the different steps.
Contact
If you wish to send a message to Disneyland® Resort Paris Online,
click on Contact. To write your message, start by entering
your e-mail address, then type your message in the space reserved.
If your message corresponds to a technical question, check the
Other box; our team will reply to you as quickly as possible.
When your message is ready, just click on Send.
Ensure that your e-mail address is correct, if it's not correct,
we won't be able to answer you! If you do not know it, and
if you use Netscape Navigator, you will find it in Edit / Preferences.
In the mail and news section, choose Identity and look at Your
Address. If you do not manage to find your e-mail address,
contact your access provider. For CompuServe users, the e-mail
address is in the following format: 123456.1234@compuserve.com.
The functions are basically the same with Microsoft Internet Explorer.
Important: for legal reasons, Disneyland® Resort Paris cannot
accept creative suggestions or projects.
Terms of use
This page relates to the conditions of use of the Disneyland® Resort Paris Online web site.
Frequently
asked questions (FAQ)
1.Q:How can I quickly find information on a precise
subject?
2. Q: What is "downloading" and
how can I "download" files?
3. Q: I downloaded a file but I am not able to
consult it. What can I do?
4. Q: After having clicked on a slink or having
typed the address of a site or a page, my navigator displays an
error message. Why?
5. Q: What are cookies and does Disneyland® Resort Paris use them on its site?
1. Q: How can I quickly find information on
a precise subject?
A: Use the Search tool by typing the
words which describe best the the object of your search. You will
then be able to choose within a list of pages which contain the
key words you entered. You can also consult the site plan which
enables you to have a quick overview of the contents of the pages
on the Disneyland® Resort Paris site.
2. Q: What is "downloading" and
how can I download documents?
A: To download is a process which
makes it possible to copy documents present from the Internet onto
your computer. When a document is downloadable on a site, it will
either open automatically in your navigator window, or be saved
on your computer in the location you choose. If you have the program
necessary, you will be able to open the downloaded document at your
leisure.
3. Q: I downloaded a file but I am not able
to consult it. What can I do?
A: Ensure you that you have the necessary plug-in or program and
that it is correctly installed.
4. Q: After having
clicked on a link or having typed the address of a site or a page,
my navigator displays an error message. Why?
A: There is several possible reasons for an error message:
- the address of the page you requested is not correct or
does not exist any more (Not found)
- a page can be out-of-date (Expired)
- the site's server could be overloaded by too many connections
at the same time (Server error)
- the establishment of a connection to the site server can be
abnormally long and results in the navigator abandoning the request
(Time out). Therefore, according to the error message which is
returned to you:
- check that the address of the site or the required page is correct
- if the expired page is the result of a process or a request,
start the procedure again or reformulate your request
- try to connect later on.
5. Q: What are
cookies and Disneyland® Resort Paris use them on its site?
A: The cookies are small programs which make it possible to memorize
information during your visit of a site or when you fill out various
forms. Cookies can make your visit more enjoyable. They can save
you the task, for example, of having to repeatedly give the same
information during your visit. They can also make it possible to
personalize the contents of the pages which you will see and thus
better answer your needs. Disneyland® Resort Paris only uses cookies
to facilitate your visit.
© Disney. All rights reserved. |
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