To make sure you have a pleasant, well-organised stay at Disneyland Resort® Paris, some information follows on the facilities and services designed for disabled visitors.

Guide for Disabled Visitors
This exhaustive guide gives all the information you will need to ensure that you can make the most of your time at Disneyland Resor® Paris. You can obtain it at City Hall at the entrance to the Disneyland® Park, at Studio Services at the entrance to the Walt Disney Studios Park and at the Reception in any of the Disney hotels. If you would like us to send you the Disabled Visitors Guide, just call:

- United Kingdom: 0870 606 6800
- Ireland: 01605 8383
- Denmark: 70120212
- Norway: 81062030
- Sweden : 0771346494
- U.S.A. : 00 33 1 60 30 60 81
- Other countries : 00 33 1 60 30 60 53

Parking
All car parks at Disneyland® Resort Paris have places reserved for Guests with reduced mobility. On arriving at the entrance to the Disney® Parks Guest car park, ask for the area for you close to the Disney Parks entrances.

Wheelchair Visitors
Vehicle access to some rides requires a transfer. It is vital to be accompanied by someone physically able to assist you when transferring. The Cast Members (Disney employees) are not authorised to do this. Pregnant women and Guests in surgical collars are strongly advised not to go on theses rides.

Wheelchairs Rental
Wheelchairs can be rented at the "Stroller and Wheelchair Rental" shop at Town Square Terrasse, near the entrance to the Disneyland® Park or at Studio Services at the entrance to the Walt Disney Studios® Park. The Cast Members (Disney employees) are not permitted to accompany persons in wheelchairs. No reservation can be made

Guests with Hearing Impairments
The entrances to certain attractions have very dimly lit areas which you may find unsettling, so you might wish to have someone with you.
The attractions Animagique and Cinémagique (Walt Disney Studios® Park) are equipped with loops. For your own safety, if you are staying at Disney® Hotel, we recommend letting the reception staff know about your hearing impairment.
For groups of Guests with hearing impairments, guided tours in sign language can be arranged on request one month in advance by calling + 33 (0) 1 60 30 10 20.

Guests with Mental Disability
Some attractions may frighten Guests with mental disabilities, while others have some dimly lit areas. Those accompanying Guests with mental disabilities are asked to take special care.

Guests with Visual Impairments

• Service dogs
  Service dogs are the only animals allowed into Disney Parks. For their safety, they are not admitted to certain attractions.
• Recommended attractions
  Attractions indicated by are particularly recommended. You will experience the same sensations as other Guests. For other attractions, make sure you are accompanied by someone who can describe the scene to you.
• Information
  Information in Braille (French and English) is available at City Hall and Studio Services.
  A cash deposit or proof of identity will be required.

Entrance Tickets to the Disney Parks
Go directly to Disney Parks Guest Relations Window.

Disney® Hotels
Disney® Hotels have rooms adapted to meet the needs of Guests with reduced mobility. These rooms have larger bathrooms

Booking
Our staff will be pleased to help you select the best package for you to explore Disneyland Resort® Paris. Ask them to send you the Disabled Visitors Guide. Bookings can be made immediately by calling:
- United Kingdom: 0870 606 6800
- Ireland: 01605 8383
- Denmark: 70120212
- Norway: 81062030
- Sweden : 0771346494
- U.S.A. : 00 33 1 60 30 60 81
- Other countries : 00 33 1 60 30 60 53

Transport / Minibuses
Specially adapted minibuses are at your disposal to travel between the Disney Parks and Disney® Hotels. Request this service at the reception desk of your Disney Hotel, at City Hall in Disneyland® Park or at Studio Services in Walt Disney Studios® Park.

Disney® Village
The bars, restaurants and shops in Disney® Village are all wheelchair-accessible.

• Buffalo Bill's Wild West Show: there are places reserved for Guests with wheelchair. The dinner-show is not recommended for anyone with asthma or beathing problems.
• Planet Hollywood®: menus in braille (French and English) are available for visually impaired guests.
• Gaumont Cinema: all cinemas are wheelchair-accessible and five are equipped with induction loops for the hearing impaired.

Access to attractions
At Disneyland Resort Paris, guests with disabilities can enjoy the magic, emotions and adventure in the same conditions as all our visitors. For the opening of Disneyland® Park in 1992, we adapted the majority of attractions to suit your needs. During the constructions of Walt Disney Studios® Park in 2002, you let us know what your new expectations were. Advances in technology have enabled us to introduce other access procedures for guests with disabilities that go even further in meeting your requirements.
These procedures are presented below, with details of the differences between the two Disney® Parks.

Why wait in line? Use FASTPASS®
You can access certain attractions within minutes of scheduled time! At both Disney Parks, take advantage of FASTPASS®, a free reservation service available to all visitors.

Access to attractions at Disneyland® Park
Go to City Hall or the Guest Relations Window with the people accompanying you. A Cast Member (Disney employee) will advise you as to which attractions are the most easily accessible and will provide you, if required, with an Assisted Access Card facilitating your access to attractions and to be used exclusively within Disneyland Park. Since some queue lines are not wheelchair-accessible, special entrances are provided. The Assisted Access Card reserved for disabled guests (except for guests with temporary disabilities) allows holders and up to three companions to use these special entrances. It does not entitle you to priority access to attractions and shows. Cast Members at the attractions will tel you which entrance is reserved for you. For technical reasons, not all attractions at Disneyland Park are accessible to disabled visitors.

Access to attractions at Walt Disney Studios® Park
To promote maximum integration of disabled guests, all queue lines are wheelchair-accessible. For access to attractions, all visitors are invited to take the same route. However, people whose disability is incompatible with these routes, can obtain an Assisted Access Card from Studio Services for use exclusively within Walt Disney Studios Park. It does not entitle the holder to priority access to attractions, but it allows the disabled visitor to wait outside the queue line while the rest of the accompanying group wait in the usual line.

Groups
Certain attractions can accommodate only a limited number of Guests with disabilities at the same time. For everyone's comfort, we strongly recommend dividing your group into as many small groups as possible. For the comfort and safety of everyone, in the event of large attendance, Cast Members at certain attractions may ask you to return later.

Toilets
All toilets have facilities adapted to the needs of guests with reduced mobility. Some cubicles allow access to a person accompanying you.

Shops and restaurants
All shops and restaurants at Disneyland Resort Paris are wheelchair-accessible. At restaurants with counter service, don't hesitate to ask a Cast Member for help. We recommend that guests on a salt-free diet choose restaurants with table service.

Parades and shows
Places are reserved for persons with restricted mobility along the routes of parades and cinemas. As the number of places is limited, you are advised to come early. The assisted access card authorises use of these places but does not give access priority. To find out the times, look at the Park guide available at City Hall in the Disneyland® Park and at Studio Services in the Walt Disney Studios Park.

Disney Characters
Since Disney Characters are very much in demand, it is sometimes difficult to get close. Don’t hesitate to ask for help from the Cast Members (Disney employees) accompanying them.


Important advice and restrictions